The Byeasily Default Policy
Every order on Byeasily is covered by the Returns & Refunds Policy set out on this page. Sellers may publish their own return and refund policy on their shop profile — and where they do, that seller-specific policy applies to their orders.
If a seller does not define and publish their own return & refund policy, the Byeasily Returns & Refunds Policy below automatically applies to that seller's orders. By listing products on Byeasily without a custom policy, the seller is deemed to have accepted and agreed to these default terms.
When you can return an item
Not as described
The item you receive doesn't match the listing description or photos.
Damaged or defective
The item arrives broken, faulty, or unusable.
Late delivery
The item arrives 7+ days after the estimated delivery date.
Wrong item
You receive a different item or variant than what you ordered.
Return windows
- 7 days from delivery to request a return for handmade items (unless the seller's published policy states a longer window).
- 100 days from the estimated delivery date to open a Byeasily Purchase Protection case if an item never arrives or the seller won't resolve the issue.
How refunds are issued
Approved refunds are returned to your original payment method. For Cash on Delivery orders, any booking fee paid in advance is refunded via the same channel you used to pay it. Refunds typically appear within 5–10 business days after approval.
How to request a return or refund
Contact the seller
Message the seller from your order page explaining the issue. Most issues are resolved directly.
Agree the return
If eligible, arrange return shipping with the seller. The seller refunds you once the item is received back (where applicable).
Open a case if unresolved
If the seller doesn't respond within 3 business days or won't resolve a valid issue, open a Byeasily Purchase Protection case and we'll step in.
Non-returnable items
- Customised, personalised, or made-to-order items (unless damaged or not as described).
- Digital or downloadable products.
- Items damaged after delivery due to buyer misuse.
For sellers: You can set a custom return & refund policy on your shop profile. If you don't, the Byeasily default policy on this page automatically applies to your orders and you are deemed to have agreed to it by listing on the platform.
Frequently asked questions
This policy is part of the Byeasily Terms of Service. View Terms →