FAQ

1. Orders & Payments

Q: How do I place an order?
A: Simply browse our categories, select your desired product, choose options if available, and click “Add to Cart.” Once ready, proceed to checkout to complete your order.

Q: What payment methods do you accept?
A: We accept all major credit/debit cards. All transactions are secure and encrypted.

Q: Can I modify or cancel my order?
A: Orders can be modified or cancelled within 2 hours of placing them. Please contact us immediately at info@byeasily.com.

2. Shipping & Delivery

Q: What are your shipping options?
A: We offer standard and express shipping. Delivery times vary depending on location and product availability.

Q: Do you ship internationally?
A: Yes! We ship worldwide. International customers are responsible for any customs duties or taxes.

Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email. You can track your package through the courier’s website.

3. Returns & Refunds

Q: What is your return policy?
A: You can return items within 14 days of delivery if they are unused, in original condition, and with all packaging intact. Customers are responsible for return shipping.

Q: How do I initiate a return?
A: Contact info@byeasily.com with your order number to receive return instructions and authorization.

Q: When will I receive my refund?
A: Refunds are processed within 10 business days of receiving and inspecting your returned items. Original shipping charges are non-refundable.

4. Product Information

Q: Are your products authentic and high quality?
A: Yes! We carefully select each item to ensure it meets our standards for quality, durability, and design.

Q: Do your products come with warranties?
A: Some products may include manufacturer warranties. Please check individual product descriptions for details.

Q: How do I know which size or model to choose?
A: Each product page includes sizing guides or specifications. If you need assistance, contact us at info@byeasily.com.

5. Specific Categories

Bags & Shoes:

• Q: Can I clean or maintain my bags and shoes?
  A: Yes, product care instructions are included with each item. For best results, follow the provided guidelines.

Toys & Games:

• Q: Are your toys safe for children?
  A: All toys meet safety standards and are age-appropriate. Always supervise children during play.

Health & Beauty:

• Q: Are your health & beauty products safe for sensitive skin?
  A: Our products are tested and safe for general use. If you have allergies or sensitivities, check the ingredient list before purchase.

Kitchen & Dining:

• Q: Are your kitchen products food-safe?
  A: Yes, all kitchen and dining products are tested for food safety and comply with industry standards.

Home Decor:

• Q: Can fragile home decor items be shipped safely?
  A: Yes, all delicate items are carefully packaged to prevent damage during shipping.

6. Contact & Support

Q: How can I contact ByEasily for support?
A: Email us at info@byeasily.com. We respond within 24–48 hours on business days.

Q: Do you offer wholesale or collaboration opportunities?
A: Yes! For business inquiries, email info@byeasily.com with details.